Broc Usa 12-inch Balance Kids E-Bike - Red

Order Processing

All orders placed with The Kiddo Depot are processed within 1-2 business days (Monday to Friday), provided the items are in stock. While we make every effort to dispatch orders promptly, please note that delivery dates cannot be guaranteed, as transit times depend on USPS and destination.

Order Transit

Transit time for the United States is estimated at 3–5 business days (Monday to Friday) for standard shipping.

Shipping Origins and Taxes

Shipping from the United States. For domestic orders within the US, applicable sales taxes are calculated at checkout based on your location.

Return Shipping Costs

For returns (other than faulty or damaged items), The Kiddo Depot will provide customers with a prepaid return shipping label. The cost of return shipping will be deducted from the refund amount once the return is processed. Customers will be informed of the exact deduction before the refund is issued.

Shipping Costs for United States

We offer free standard shipping on all domestic orders.

Tracking Your Order

Once your order has been shipped, you will receive an email containing tracking information within one to two (1–2) business days. This allows you to monitor the progress of your delivery and plan for collection.

Agreement

By placing an order with Anthony Commerce LLC, doing business as The Kiddo Depot, you acknowledge and agree to the terms outlined in this Shipping Policy. For further details regarding returns, refunds, and related rights, please refer to our dedicated Return & Refund Policy.

Contact Our Team:

If you have questions, concerns, or requests regarding this shipping policy or your personal information, please contact us at:

Legal Business Name: Anthony Commerce LLC

Trading Name: The Kiddo Depot

Physical Address: 10762 Cabbage Tree Loop, Orlando, FL 32825, United States

Phone: +1 910 227 9229‬

Email: sales@kiddodepot.com

Last Updated: February 7, 2026

Anthony Commerce LLC, doing business as The Kiddo Depot, provides a 14-day return period for customers within the United States. This allows you to cancel your order for any reason within 14 days of receiving your item, without needing to provide a justification.

1. Eligibility for Returns

To be eligible for a return, items must be:

• In the same condition as received – unused, undamaged, and in their original packaging.
• Accompanied by proof of purchase (receipt or order confirmation).

2. How to Request a Return

To start a return:

1. Contact us at sales@kiddodepot.com with your order details.
2. We will provide a prepaid return shipping label and instructions on how and where to send the item.

Important: Items returned without prior approval or without using the provided shipping label may not be accepted.

3. Return Shipping Costs

We will provide a prepaid shipping label. The cost of return shipping will be deducted from your refund. Customers will be informed of the exact deduction before the refund is issued.

4. Damaged or Faulty Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect:

• Contact us immediately at sales@kiddodepot.com.
• We will provide instructions to replace or refund the item at no cost to you.

5. Non-Returnable Items

The following items cannot be returned:

• Opened or used products

6. Exchanges

We do not provide direct exchanges. To receive a different item:

1. Return your original item following the process above.
2. Place a new order for the replacement item.

7. Refunds

Once we receive and inspect your returned item:

• We will notify you whether the refund is approved.
• If approved, the refund will be processed to your original payment method within 7 business days.
• Depending on your bank or card issuer, it may take additional time for the refund to appear.

If more than 15 business days have passed after approval and you have not received your refund, please contact sales@kiddodepot.com.

Contact Our Team:

If you have questions, concerns, or requests regarding this Return & Refund Policy or your personal information, please contact us at:

Legal Business Name: Anthony Commerce LLC

Trading Name: The Kiddo Depot

Physical Address: 10762 Cabbage Tree Loop, Orlando, FL 32825, United States

Phone: +1 910 227 9229‬

Email: sales@kiddodepot.com

Last Updated: February 7, 2026

Anthony Commerce LLC, doing business as The Kiddo Depot (“we,” “our,” or “us”), operates this website and store, including all related features, tools, products, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use the Services, make a purchase, or otherwise interact with us.

By using the Services, you acknowledge that you have read and understood this Privacy Policy. If this Privacy Policy conflicts with our Terms of Service, this Policy will apply with respect to the collection, use, and disclosure of personal information.

1. Information We Collect

We may collect or process the following types of personal information, depending on your interactions with the Services and as permitted by applicable law:

• Contact Information: name, billing/shipping address, phone number, and email address.
• Payment Information: credit/debit card details, payment confirmation, and other transaction-related data.
• Account Information: login credentials, security questions, preferences, and settings.
• Transaction History: items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled.
• Communications: information you provide when contacting us (e.g., customer support inquiries).
• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: how and when you interact with or navigate the Services.

2. How We Collect Personal Information

We collect personal information from the following sources:

• Directly from you: when you create an account, make a purchase, or communicate with us.
• Automatically: when you use our website or Services (e.g., cookies, tracking technologies).
• From service providers: who process data on our behalf (e.g., payment processors, shipping partners).
• From partners or third parties: where permitted by law.

3. Legal Basis for Processing

We process your personal data under the following legal grounds (Article 6 GDPR):

• Contractual necessity: to provide and fulfill orders or other services you request.
• Consent: for marketing communications, cookies, or other optional services.
• Legal obligation: to comply with laws, tax regulations, or regulatory requirements.
• Legitimate interests: to improve services, prevent fraud, or ensure security.

4. How We Use Personal Information

We use personal information for purposes including:

• Providing and improving the Services: processing payments, fulfilling orders, managing accounts, and customizing your shopping experience.
• Marketing and advertising: sending promotional emails or showing tailored ads (you may opt out at any time).
• Security and fraud prevention: verifying accounts, detecting fraudulent or malicious activity, and protecting our users.
• Customer support: responding to inquiries and maintaining business relationships.
• Legal compliance: meeting legal obligations, responding to lawful requests, and enforcing our policies.

5. How We Share Personal Information

We may disclose your personal information in the following circumstances:

• To Shopify (our e-commerce platform provider).
• To vendors and service providers (e.g., payment processors, IT support, shipping partners).
• To marketing and business partners for promotional purposes, as permitted by law.
• When you consent or direct us to share information (e.g., social media integrations).
• Within our corporate group or affiliates.
• In connection with business transfers (e.g., merger, acquisition, bankruptcy).
• When required by law enforcement, regulators, or legal processes.
• No Sale of Personal Information: The Kiddo Depot does not sell, rent, or trade your personal information or contact details to third parties for their own marketing purposes. We only share data with service providers (like Shopify, Google, or shipping carriers) as necessary to provide our services.

6. Relationship with Shopify

Our services are hosted on Shopify. Shopify collects and processes certain data about your interactions with our store and may use that information to improve its services. In such cases, Shopify is responsible for its own processing of your personal data.

For details on Shopify’s privacy practices, please see the Shopify Consumer Privacy Policy. Depending on where you live, you may also exercise privacy rights directly through Shopify’s Privacy Portal.

7. Third-Party Links

Our services may contain links to websites not operated by us. We are not responsible for the privacy or security practices of third-party sites. We encourage you to review their policies before sharing personal information.

8. Children’s Privacy

Our services are not directed to children under the age of 16 (or under the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe your child has provided information to us, please contact us to request deletion.

9. Security and Data Retention

We implement reasonable safeguards to protect your personal information. However, no system is completely secure.

We retain your information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.

All personal and financial information collected during the checkout process is transmitted via Secure Socket Layer (SSL) technology and is encrypted by our payment gateway providers. We do not store your full credit card numbers on our own servers.

10. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access/Know: request a copy of the personal information we hold.
• Delete: request that we delete your personal information.
• Correct: request correction of inaccurate data.
• Portability: request transfer of your information to another provider.
• Restrict/Object to Processing: request limits on how we use your information in certain circumstances.
• Withdraw Consent: Withdraw consent for processing where applicable.

You can manage communication preferences by unsubscribing from marketing emails. Non-promotional communications (e.g., order updates) will still be sent.

To exercise your rights, contact us using the details below. We may need to verify your identity before fulfilling requests.

11. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience and deliver relevant advertising. By using our Services, you acknowledge our use of the following:

• Google Analytics: We use Google Analytics to understand how visitors interact with our store. This helps us measure site performance and improve our products.
• Google Ads & Remarketing: We use Google Ads tracking and remarketing cookies to show you tailored advertisements based on your past visits to our site across the Google Display Network.
• Consent Mode v2: In compliance with Google’s requirements, we use Google Consent Mode v2 to respect your privacy choices. If you decline cookies, Google’s tags will adjust their behaviour to collect only anonymized, aggregate data.
• Opt-Out: You can opt out of Google’s use of cookies by visiting Google’s Ads Settings. You may also use the Google Analytics Opt-out Browser Add-on.

12. International Transfers

Your information may be transferred, stored, or processed outside your country of residence. If transferred from the UK/EEA, we rely on recognized safeguards such as the European Commission’s Standard Contractual Clauses.

13. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. We will respond to complaints in a timely manner, as required under applicable law. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

14. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in practices, technology, or legal requirements. Updates will be posted here with a revised “Last Updated” date.

15. Contact Us

If you have questions, concerns, or wish to exercise your data rights (access, deletion, or rectification), please contact our designated privacy officer:

Attention: Privacy Compliance Officer

Legal Business Name: Anthony Commerce LLC

Trading Name: The Kiddo Depot

Physical Address: 10762 Cabbage Tree Loop, Orlando, FL 32825, United States

Phone: +1 910 227 9229‬

Email: sales@kiddodepot.com  (Please use "Privacy Request" in the subject line.)